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GENERAL DVR LINE OF PRODUCTS - F.A.Q.
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How do i build a reliable DVR PC? |
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Here is a Microsoft Memory Diagnostic Tool which is free to consumers, download this Program it will provide a self extract to a Bootable Floppy Disk option or burn a Bootable CDROM Disc for alternative.
The program is very simple yet effective, simply make your boot diagnostic option, then reboot, and
let this burn-in for at least 24 hours or longer to test your mainboard, memory and processor stability.
Note: This diagnostic tool does not test CD Drives nor Harddrives. |
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What are "Immetation Cameras" and how do i tell the difference from it ? |
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Immetation cameras are 'Dummy Cameras', a fake camera acting as a functional surveillance with Flashing IrLED usually assembled in plastic material, sensor, lens and basic power (no video) enough to visually fool anyone who don't know by the brand and model. |
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If I puchase a basic 4 channel video surveillance PCI DVR such as RW-1030S, can i upgrade to 8 channel later do i loose my program configuration and previously recorded surveillance videos? |
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Our PCI DVR product line provides 'Symmetrical Upgrade' providing customers with future expandability on what they purchase, you will not loose software configuration or previously recorded surveillance videos. |
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What is "Symmetrical Upgrade"? |
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Symmetrical upgrade basically means expanding existing product's functionality using identical product model. Lets use one product example out of our PC Based PCI DVR line of products, the RW-1030S, which provides 4 surveillance video inputs and 1 audio input. Purchasing two more RW-1030S (three total) will simply expand total of 12 video and 3 audio channel inputs. the later added PCI DVR will automatically configure itself with necessary drivers without lossing main DVR software configurations. |
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RAPID OS RW-Series PCI DVR - Main
Program F.A.Q.
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Why can't I enter the RapidOS DVR
Main Program after plugging in the RapidOS DVR
Card? |
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Be sure that you're put RapidOS DVR CD
into CD-ROM drive and execute AUTORUN.EXE to complete entire software installation. also verify there're are PCI IRQ conflicts while you
installing the driver for audio capture devices
& video capture devices (which you can identify through the Device
Manager. You can also tourbleshoot by plugging PCI DVR card to another PCI slot to see if conflicts can be resolved. |
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Why does the channel show
disconnected after entering the Main Program? |
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Showing disconnected is normal while
viewing if you don't plug in 4 RapidOS DVR
cards. Showing blue color means not connecting
to the camera and this channel can be reserved
for remote viewing. |
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Can I disable the
cyclic recording? |
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To save user's trouble of setting and
prevent the HDD from being full and no more
space for recording, this function has been set
as default and can not be disabled. |
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Why does the computer appear the
message of disk capacity is full during
recording? |
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Please make sure whether you're set
the recording path to the C:\ If yes, please
change to other path than C:\ and always reserve
the C:\ for the system operation use only.
Besides, you have to check the reserved space
for each disk in the Recycle Bin should be set
to 0%. Moreover, the abnormal way to operate the
RapidOS Main Program, such as open, shutdown,
open, shutdown & record, will probably
cause the out of work to the Main Program and
fail to operate the cyclic recording. The only
solution to solve this problem is to delete all
the recording files and re-start the recording
to bring the system back to normal. |
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Why does it show specified VCM
Encoder not supported while selecting VCM
Encoder under RCC? |
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Please make sure the local and remote
computers have installed the same compression
encode or you have to change to adopt the
dynamic JPEG for transfer.
notes: If
the local computer does not install the same
compression encode as the remote computer, it's
impossible for the local computer to decode the
image for transferring. |
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Where to find the divX compression
codec if I want to use this way for the image
recording? |
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You can download the shareware codec from www.DIVXx.com |
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Why the detection area with a square-dotted red line on the screen keeps on flashing? |
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1. That means the detection
area is triggered. You have to check the signal
source to see whether you're pressed the F2 for
alarm trigger or not.
2. Sometimes the noise of image
may cause the same result, you can adjust the
sensitivity from the Noise Filter item of
Channel / Camera Setup screen. |
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Why does the display rate of one
card with 2 cameras look slower than one card
with 4 cameras? |
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Please make sure the status of those 2
channels showing blue color without images are
disconnected otherwise they're still occupy the
resources to cause the display rate slower. |
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The Volume of Video/Audio
Adjustment in the Channel/Camera Setup is for
speaker or microphone? |
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It's for microphone volume adjustment. |
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Why does the cursor stop a second
while playing back the detection record? |
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Because the partitioned recording
interval has been set as 1 hour one file if
there's no motion detected. However, during the
recording period, the time of no motion detected
will be calculated into the file also. By doing
this way is to prevent saving too many files to
find the record needed among those files. |
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What can I do if I forget the
password? |
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If you forget only other user's
password, but still keep the password of user
Admin, login in as user Admin to delete the
user's account which password forgotten and
recreate it again. Then you can grant the new
password for specified user again. If you forget
the password of user Admin also, please remove
the Main Program of RapidOS DVR from the control
table and re-install again the Program.
notes: Those archives are still
existed and won't be deleted. |
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Why does my audio (monitoring or from a recording) sounded chattering & broken? |
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Please check:
- if the signal has
been annoyed by the environment or the signal
quality is not good.
- Check the color of
monitor has been set as 16 bit in the control
table. If not, please change to 16 bit because
it will consume more resources of CPU &
Graphic resource to cause the system performance
low when set to be more than 16 bit. Besides,
you'd better check again whether the CPU is
under full loading while you're playing back and
recording. If yes, please close those not
necessary programs and applications to release
the resources for better quality
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Can I open other application
program while my operating the RapidOS DVR Main
Program. |
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Yes, RapidOS DVR Main Program is a kid
of application constructing under the Windows so
you may open any other Windows application while
operating the RapidOS DVR Main Program, such as
browsing the internet, processing word. |
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RW-Series PCI DVR - Remote
Control Client (RCC) F.A.Q.
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When I am doing remote monitoring
through browser or RCC, after I select some
channels to remote, it displays an error message
on the view area, what happens? |
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You will need to download & install Java Plug-In from either http://www.sun.com/ - or - http://www.microsoft.com/ , once successfully installed, we do recommend you restart your computer. |
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Why can't I see the image while
connecting to the remote computer to use the
Media Player for playing back the recorded image
by cursor? |
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Please make sure the local and remote
computers have installed the same compression
encode |
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Can I remotely supervise my office's DVR
computer from Internet Cafe's computer without
installing RapidOS DVR card and the application
program? |
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Yes, there are two of methods to remotely supervision:
- You can key in
the IP address or domain name of your company to
connect to your company's RapidOS Web server via
Internet Explorer to view but no audio support.
- You may also download the RCC software
from your RapidOS Web server for more function
view with audio support and remote access
recorded file is also possible.
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Why can't I play back the recorded
image from other computer? Shall I need to
change the image file to AVI or MPEG format? |
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The format to save these images is
proprietary so can't be transferred to other
format. But you may find the Mplayer application
which is an independent software from RapidOS
DVR CD on Videoclient folder for your playing
back the recorded image from other computer. |
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We're using the IP Sharing for
company's Networking and it's no problem to
browse the view via IE & RCC inside the
company. But why it's not possible to browse the
view from outside the company even the status
showing connected successfully? |
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in order to view surveillance over internet from a remote location, your office (or home) public IP and firewall router device must allow bi-directional traffic ( some call it in-bound / out-bound traffic).
Here are the steps to follow through to provide solution accessing surveillance over the internet:
- Contact your ISP and request LEVEL 2 support department.
- Request LEVEL 2 technician to open up TCP port 80 and TCP port 17860 for in-bound and out-bound traffic.
- Request technical assistance to configure your DSL/Cable Modem and most important of all, the bundled firewall router to have the same bi-directional traffic.
note: if your firewall was not purchased with the ISP, simply contact the manufacture of your firewall router they can assist you with configuration of TCP Port 80 and TCP Port 17760 for bi-directional.
- Ask ISP technician what is your public IP Address - or - you can find out on your own from your main DVR computer by clicking windows START MENU-> RUN COMMAND -> TYPE -> www.WhatIsMyIP.com to find out your Public IP addess
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When I watch image in local
machine, it looks good for quality. But when I
watch image from remote end via browser or RCC,
it seems become not so clear than in local
machine. Is that correct? |
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In local machine, the image you watch
is original and without any compression on it.
But when you watch from remote end, for
bandwidth and transfer efficiency consideration,
the image has been compressed first then
transmitted. The image quality will reduce while
compressing, that's why the image seems looking
not so clearly than local machine. |
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After I install the RapidOS Web Server
provided from attached CD, it seems not working
properly, why? |
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You can try to achieve that function
via IIS way. Please refer to User's Manual
Appendix D. |
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Why can't I find the IIS item when I
trying to install RapidOS Web Server via IIS
way? |
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If you're using the Windows XP
Home Edition, it does not support such services.
We recommend you upgrade your operation system
to Windows XP Professional Edition. |
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